General Inquiries
For general inquiries you can find help here, but if you do not find answers to your own questions, you can ask by send a message by email
We specialize in heavy-duty, commercial-grade grillers, smokers, and griddles built to last. Unlike thin-gauge retail alternatives, our rigs are constructed from thick, high-grade iron and steel, engineered for superior heat retention, precise airflow management, and exceptional durability. When you buy from us, you are investing in a lifetime cooking companion.
Yes, absolutely. Every rig we sell comes with a robust manufacturer’s warranty covering structural integrity and craftsmanship defects. Because our units are built like tanks, we stand firmly behind their quality. Specific warranty lengths vary by model, and detailed paperwork is included right inside your owner’s manual.
Proper seasoning is key to protecting your investment and preventing rust. Before your first cook, wipe down the cooking surfaces with a thin layer of high-smoke-point oil (like canola or grapeseed) and heat the unit thoroughly. Our dedicated staff recommends repeating this process periodically to maintain a beautiful, non-stick, rust-resistant patina.
Our equipment is designed for everyone who loves great food! While our offset smokers offer the traditional experience that pitmasters crave, our griddles and grillers are incredibly intuitive and easy to use from day one. Plus, our customer support team is always available to offer tips if you are just starting your outdoor cooking journey.
While our rigs are built tough to handle the elements, we highly recommend using a heavy-duty weather cover when your equipment is not in use. This protects the exterior finish from moisture, dust, and harsh weather, keeping your iron looking and performing like new for decades.
Purchase Procedures & Payment Methods
For purchase procedures and payment options, you can find help here, but if you don not find answers to your own questions, you can ask by send a message by email.
Ordering is easy and efficient. Simply add your chosen griller, smoker, or griddle to your virtual shopping cart, proceed to checkout, and fill in your delivery details. We offer fully secure online ordering utilizing advanced SSL encryption technology, ensuring your personal and financial data are completely protected.
To ensure a smooth checkout experience, we accept a wide range of secure payment methods, including all major credit and debit cards (Visa, MasterCard, American Express), secure online payment gateways, and localized digital payment options like Chime, Zelle, CashApp, Apple Pay, Google Pay, BTC, etc depending on your region.
Because our cooking rigs are heavily built, large items are securely packed and transported via specialized freight shipping carriers. Our logistics team provides excellent transport communication, sending tracking updates directly to your email so you know exactly when the delivery truck will arrive at your doorstep.
We pride ourselves on fast and efficient order processing. If you need to modify or cancel your order, please reach out to our dedicated support staff immediately. If your item has not yet left our warehouse, we will gladly adjust it for you. For items already in transit, please refer to our standard Refund and Returns policy.
We frequently run seasonal promotions, holiday events, and exclusive discounts on specific accessories or rigs. Keep an eye on our homepage or subscribe to our updates to catch these deals! From time to time, we also include free gifts with select high-end smoker packages as a thank-you for joining the Iron Pit Works family.